Cellular Agony

Dealing with Phone Companies

Posts Tagged ‘legal action’

THREE Weeks to Open a Phone

Posted by Paula on February 9, 2011

That’s right. According to Israeli law, cellular phone companies have no right to hold your phone hostage. They must now open them for free.

So, as law-abiding citizens, we approached Orange and asked them to open our phones. After weeks of procrastinating and giving us the codes a few at a time and dragging it out, they admitted the truth – they are doing this on purpose. They refused to open my iPhone until I paid my bill.

“You are breaking the law,” I told the support person. “Honestly and truly. And we don’t even OWE Orange money.”

Days later. More calls. Almost daily, my son has been calling and spending endless amounts of time trying to get my phone opened while I walk around with an old phone. I have been carrying my iPhone around for the Contacts. Carrying the new phone to call people.

Finally today, after three full weeks, we finally got my phone opened. It is a small victory but I’ll take it as the first of many to come.

When I first started this battle. All I wanted was for Orange to fix the billing and Gal’s lies. After a while and more damage, I just wanted out.

Tell them to take their stinking phones and their stinking service, I told our wonder workers. I don’t owe them; they don’t have to pay me – just end this agony.

As the manager on the phone nastily told my son the other day in yet another lie (he claimed they had offered to cancel the dozens of lines they incorrectly were charging us for) – that offer is off the table.

I have never, in 50 years of living, been so determined. What Orange has done to us is illegal. But more, it is obscene. It is an abomination, a betrayal of our trust.

It is theft of time, of money. And for once, for once, we will sue them, we will beg the courts to understand the damages they have caused to our lives, to our family, to our business.

Just today, my daughter’s teacher said – I was trying to reach you for a few weeks and couldn’t get through. Orange, I explained – but now things are fine. We are will Pelephone.

“WHAT is with your phone?” a colleague asked me. I am in the midst of planning a national conference. “How can you close your phone?” she asked.

I didn’t close it, I explained – Orange did. I told her about the blog; I told her what Orange had done. Two simple words were her response, “Sue them.”

From here to the next world and back again, I responded.

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The Legal Battle Begins

Posted by Paula on January 11, 2011

Not only did Orange ignore virtually all of our emails requesting meetings and resolution…

Not only did Orange ignore all of our questions and complaints about Gal and the original representatives and their lies…

Not only did Orange lie repeatedly in their endless promises to call us back…

Not only did they shut our phones without warning…

Not only did they attempt to blackmail us by demanding we pay them 10,000 NIS before they would even agree to turn a single phone back on for incoming call…

Not only do they ignore the needs of my elderly parents, my children, my workers, my business…

Not only have the continually ignored not just our demands for explanations, but our more recent requests for missing records…

They are even dumb enough to ignore letters from our lawyers.

More than 10 days since we sent our letters to Orange.

More than 7 days since they received our letters.

More than a year of cellular agony.

But now, finally, I know we are on the right path. Soon, very soon, Orange will be held accountable for:

  • The lies
  • The forgeries
  • The fraud
  • The overbilling
  • The refusal to answer our requests for meetings, phone responses, information, explanation

Soon…the legal battle begins.

Posted in Orange Partner Agony, Towards Resolution | Tagged: , , , , | 2 Comments »

The Sins I Won’t Forget

Posted by Paula on January 11, 2011

My father has been forgetting things lately and sometimes gets confused where he is and where he is supposed to be. This morning, he drove my mother to one location and they agreed he would pick her up a few hours later.

Around 1:00 p.m., I got a call from a woman at the place where my mother was teaching, “Can you call your mother right now? She needs to talk to you.”

Now a normal person would wonder why my mother didn’t just simply call me, rather than ask someone to have me call her. Of course, a normal person wouldn’t expect the kind of horrible treatment and customer service we have received from Orange. No, my mother can’t call me because Orange cut our ability to make outgoing calls. And even though they still – more than a week later, haven’t bothered to provide us with all the accounting reports we need and didn’t bother to answer my letter or the letter from my lawyer, still, no service.

So I called my mother – more concerned with her than with wondering, why again, a corporation would invite such bad publicity. “I don’t know where Daddy is!” My mother began.

Trying to calm her on one line, I quickly went into my contacts, found the number on my all-but-useless Orange iPhone and dialed it on my second line (thanks for nothing, Orange; thanks, Cellcom and I am SO sorry we ever moved to Orange!).

My father answered right away. That was the lucky break. He had gotten confused and was waiting in a parking lot 30 minutes away – another place where they often meet, rather than where they had agreed in the morning.

How humiliating for my mother to have to ask someone to call me to ask me to call her.

How incredibly dangerous it is that my father was unable to call out and so was left to stand there wondering where my mother was.

How upsetting to my mother that she had to wonder where my father was.

How incredibly like Orange to not care about the damage they are causing so many people.

Who in God’s name would ever choose to deal with a company as insensitive as this one is beyond my imagination. I long for the day I am so done with this atrocious company and their utterly horrendous customer service.

 

Posted in Orange Harassment, Orange Partner Agony, Towards Resolution | Tagged: , , , , , , , | Leave a Comment »