Cellular Agony

Dealing with Phone Companies

Posts Tagged ‘communication’

I think he’s fighting with Orange

Posted by Paula on December 28, 2010

My young daughter just called to say goodnight. With all the time we’ve wasted trying to reach Orange, we are all seriously behind in work and I just need time to try to catch up.

So, here I am at 9:15 p.m. – and still at the office. My youngest called to say good night – house line to office line, thanks to Orange. What would have, or should have been a free call within the family network, just cost a bit of money – not a lot, just the principle of yet another promise broken.

She called and said she was very tired and really wanted a cup of tea. I told her to ask her oldest brother to help her. At 10 years old, she could make herself a cup of tea, but I’d feel better if her brother did it.

“I think he’s on the phone fighting with Orange,” she said. No, it isn’t possible at this hour that he’s on the phone. He was in the office today helping us and left early. He has a headache after days of arguing with representative after representative. On Sunday, he made a list of the ping pong game Orange put him through as he tried to speak to a manager to get our phones back on.

The list has 25 names on it – and the manager never called back as promised.

But what I find fascinating is how this battle with the Dark Force, as I have now labeled this fight, has descended into the depths of our psyche. Even my children speak of Orange as evil, as betrayers, liars and cheats.

And if you are on the phone speaking to someone for a long time – you must be fighting with Orange. This too is damage that may not have a monetary value, but speaks volumes for the agony they have put us through.



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