Cellular Agony

Dealing with Phone Companies

Archive for the ‘Towards Justice’ Category

Sad and Expected Update

Posted by Paula on June 23, 2011

It’s been a while since I updated this blog. The fact is, we moved 8 lines to Pelephone and have been immensely satisfied with their service. What a refreshing break from the horrors of dealing with Orange and Partner!

Pelephone made an accounting error – they took about 4,000 NIS from our account without permission. It literally made my husband sick. Not again. Oh God, I thought, not again! We called them up – we sent emails – no one got back to us. This can’t be happening again, we thought. Do I need to add a page for Pelephone here?

And then – they answered. They came to a meeting – and even before they did, they admitted they made a mistake and credited us for the amount. No, this is not Orange and no, this is not happening again.

See, there is life – and justice – after dealing with Orange. We still technically have 8 lines with Orange, but since they cut them off, we have yet to understand why we should have to pay for them – and, in fact, Orange can take those numbers and do whatever they want. All the people have replaced their service with another and gone to the tremendous inconvenience of telling everyone their new numbers.

Orange – you are such a failure!

As to the update – we got a letter from a lawyer from Orange. When we called, we were told we could not speak to the lawyer, but could talk to Stella. She handles the letters.

“Are you a lawyer?” we asked her.

“No,” she answered.

“Fine, we want to speak to the lawyer who sent us the letter.”

A week later, the lawyer finally called and I told her to read this blog, to read the emails, to be prepared to explain why on the same day we got a letter from the lawyer saying we owed 85,000 NIS, we got a bill from Orange saying we owed 48,000 NIS.

Be prepared, I said to her, to explain how Orange took 16 lines and turned them into 75 – and billed for all of them long after they were told about the dishonest of their representatives.

Be prepared, I told her with anger, to deal with the fury for the agony your client has caused, the damage.

Be prepared to explain the forgeries – the illegal use of electronic signatures and the straight outright forgery of my name on one document.

Be prepared.

She called back to schedule a meeting next week with a representative of Partner.

They will come to our offices – hopefully prepared – I know we will be. Prepared with all the facts, evidence, and anger.

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Posted in Orange Harassment, Towards Justice, Towards Justice, Towards Resolution | Tagged: , , | Leave a Comment »

The Lawyer

Posted by Paula on February 12, 2011

We went to our first meeting with the lawyer on Friday. It was a good meeting. He listened, he saw, and the evidence is so amazingly clear. He feels confident that we can easily win on the financial damages, the over-charging, the ridiculous claims of lines we never got, equipment we never received, etc.

That was the easier part. The harder part will be showing the tremendous damage this has done to our family, to our business. That is what the lawyer will now check and do research on and then get back to us.

How do you put value on the agony we have suffered?

The lawyer feels this is so obvious, we could likely get Orange to compensate us for the monetary issues that Gal caused by forgery and fraud, by manipulation and falsehoods. But he also is sure that Orange will never pay for the time they have stolen from us, the endless hours of phone calls begging them to listen, the damages to business and clients. This is not something they will recognize without it going to court.

But it is something that the courts will likely pay attention to – if the judge has elderly parents, she will be infuriated at the dangers of cutting elderly people off without means of communication.

If the judge has a son in the army, the situation in which our son found himself and our inability to call him, will resonate there.

Further, a simple look at the emails and lists of phone calls will be enough to show what Orange has done – in malice, in spite, in indifference.

Before we started this, in the first meeting with the wonder workers, they asked us what we wanted. As I wrote here – all we wanted was for Orange to just release us. Take their stupid phones and their stupid billing and just end our agony. As the Orange manager so eloquently put it, that deal is gone; water under the bridge; ended, over, not on the table.

Now, we told the lawyer, now we go for the damages they caused, for the agony of having made the huge mistake of dealing with them.

No longer towards resolution, now we go for justice.

Posted in Lawsuit, Towards Justice | 1 Comment »