Cellular Agony

Dealing with Phone Companies

Archive for the ‘What We Ordered, What Orange Bills’ Category

Birth and Death – Just more lies

Posted by A Soldier's Mother on December 28, 2010

We were told at one point that Orange had to cancel a promised meeting (one of many they canceled) because one of the people who was supposed to attend had given birth. What can you do – this is not something that you can control. We understood, canceled the meeting, and waited even longer for the next available chance.  While trying to reset the meeting – we called the woman’s phone. It was a lie. The woman was pregnant, but had not given birth.

Our first representatives were Gal Morad and a guy named Liron. Gal told us after the contracts were signed that Liron was fired for leaving phones in the back seat of his car. Thieves broke in and stole the phones, which should have been locked up in the special safe in the trunk. Later, Gal told us that Liron was fired for lying to the customers – now THAT I would believe…though from what I can see, lying to the customer is more corporate policy than something they’d fire you over.

But here’s a twist – I guess they had told enough customers that they’d fired their representative and decided in this case, it was better to say the agent died…no, not enough sympathy – he was killed in a catastrophic accident.

Here’s the latest story: http://www.mako.co.il/news-money/consumer/Article-179c210f5ab2d21004.htm&Partner=rss – it’s also on a number of other sites, though this one is in Hebrew.

A  rough translation of the story:

Two years ago, a couple signed a service contract with Orange using the company’s employee. Once they began getting their bills, they were surprised to find that the invoices did not match what was agreed upon. The bills were much higher than they should have been. “Most of the promises were oral, but we believed him,” said Adi. The couple…like my company…trusted the Orange representative. Our bills were almost three times as high as they should have been.

This couple called Orange and were told that they could not be helped because the agent who handled them was killed in a car accident, a catastrophic one even. According to Orange, not only was Ricky, the agent, killed, but his computer was destroyed in the accident…and on his computer, said Orange, were the documents from this couple’s account.

A short investigation revealed that it was all lies – the agent was still alive – even answering the phone himself. Adi turned the focus of 144 – Israel’s information directory where they found the agent’s new number. “At first he tried to escape, but then said he no longer works for Orange and asked that we vacate the company,” said Adi.

Partner’s responsed by saying that they have opened an internal inquiry and if they find their representatives gave false information in bad faith, the matter will be dealt with to the full extent of the law.

Orange’s statement goes on to profess how important customer service is to the integrity of their…blah blah blah.

So Orange:

If you really care about integrity and punishing those who lie to your customers – why have you lied to us almost every week for the last 11 months. Why did Gal tell us that Liron was fired for two completely different reasons; why were we told that woman had given birth when she hadn’t; why are we being billed for lines we didn’t order; why did Yishai and Meir and Vicki and so many others all promise someone would call us back?

On and on, the lies bury your company in the muck. This story is just one example. The agent might be alive – Orange’s sense of customer service and integrity seems to have died long ago.

 

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“Cause if you don’t, who’ll fly with you?”

Posted by A Soldier's Mother on December 28, 2010

In life, I have always believed, you can laugh or you can cry. I prefer, as much as possible, to laugh and though I must confess that Orange has driven me to tears a number of times in the last few days, I have decided that absurdity drys tears and I can laugh again.

I feel bad for so many others who have also been cheated, but with each story I hear, I feel less like the fool. At some point, the responsibility for this disgraceful behavior belongs not with those who have been cheated, but with the company that keeps lying to its customers.

So today’s headlines must make even Orange representatives realize that soon, so soon, they will finally have to pay for the damages they cause, the lies they tell. There’s a great line in a YouTube song by Dave Carroll who tried to make United Airlines take responsibility for the guitar they broke. They refused and Dave took to YouTube – and United stock fell. One line in the third video warns United that if they don’t shape up and start holding themselves responsible for the damages “cause if you don’t, who’ll fly with you?”

More and more people in Israel must ask themselves – if Orange won’t be honest and deal in honor with its clients, who will be fooled enough to open an account and use their services.

This latest lie crosses all boundaries into the absurd.

Here’s the latest example of Orange’s lack of integrity: http://www.mako.co.il/news-money/consumer/Article-179c210f5ab2d21004.htm&Partner=rss (in Hebrew) See our next post for a summary of what this one says.

 

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The FULL Agony of Orange/Partner

Posted by A Soldier's Mother on December 27, 2010

Sent by Fax, Sent by email and blogged:

December 27, 2010

WITHOUT PREJUDICE – THIS LETTER IS FOR INFORMATION ONLY AND NOT A FULL ACCOUNTING OF THE EVENTS AND DETAILS.

In late 2009, we met with two of your representatives to arrange moving our 16 telephone lines from Cellcom to Orange. The representatives were Gal Morad and Liron (something). There were hours of discussions and promises made. These included Orange covering all costs to move these lines from Cellcom as well as (but certainly not limited to):

  • Excellent service – including regular meetings with our Orange representative to make sure we remained satisfied customers, explanation of any questions on billing we might have etc. This was very important to us because it was a key reason why we chose to leave Cellcom after 14 years of service. Gal assured us that Orange would provide this.
  • Lower bills – this was obviously also a key factor and one that was promised by Gal repeatedly. We specifically mentioned that we had two elderly people on a limited budget who needed the simplest of phones and cheapest service. Gal assured us that Orange was the answer.
  • Perks – Gal offered us many nice gifts above the lines we were offering, including being included in the Premier Business level service, two iPhones for free, some GPS navigators, 5 spare inexpensive phones identical to the ones we were taking and several other items which are not listed here.

We have sent untold numbers of emails explaining these conditions in detail, so I won’t waste even more of my time detailing them here.

We have spent untold numbers of hours trying to get responses from Orange to many key questions including (but certainly not limited to):

  • Double SIM cards: We explained that because of the delay in activating our phones while we finished with Cellcom (something Gal recommended), we were confused as to which SIM cards should be activated. Gal suggested he give us all new SIM cards to simplify the process. He did this and then began charging us for BOTH sets of SIMS – even ones that were never activated and never used.
  • Two lines we ordered for elderly parents. They were paying on a 10 NIS a month plan with two free Motorola V3 phones. After moving their lines to Orange, despite what Gal told us, they were suddenly being charged 70 NIS or more for cheaper phones.
  • Five lines for friends – the phones were never activated because Orange could not finalize the details – and yet, despite not a single phone call being made on these lines that Orange never activated, we have been billed hundreds of shekels for them. One of the phone owners has since died – still Orange demands their blood money without service.
  • Dozens of phone lines we never ordered, never received, never used – and yet were billed hundreds, even thousands of shekels without explanation.
  • iPhone promotional SIMS – a bit before the iPhone came to Israel, Gal came to our office with a handful nicely designed giveaways for the iPhone. Why do we need these, we asked him, what are they – it’s a free promotion – with this, if you want to be the first to get an iPhone, you will be the first to get it, he told us. He then began charging us 10 NIS for what it turns out were  SIM cards inside the envelopes that we did not ask for, did not need, and didn’t even know cost anything.

We have spent the last year or more trying to reach Orange representatives to discuss and clear the situation. Two weeks ago, Orange cut our lines for outgoing calls without warning. We were able to call Orange and demanded two things:

  1. Turn our phones back on and
  1. Tell us how much we owe…if we even owe anything. Explain the bills to us and we will gladly receive a refund due to us (or pay if there even is a balance due).

The phones were immediately turned back on with an apology saying it was a mistake to close the phones. I demanded to speak to a manager, but despite promises from Yishai tha a manager would call within 4-5 business days – no call of explanation was received by us, no SMS, no letters. Last Thursday, Orange took it upon themselves to spam our phones and those of our writers and family and friends saying that we had not paid. No suggestion the phones would be cut and yet we called Orange and we were again promised someone would call us. Again, as usual, nothing.

And then, yesterday – again without warning, Orange completely shut down our phone lines. Our customers cannot reach us – they are being told our phones have been disconnected.

My elderly parents are traveling hours from their home today without phones. My father suffers from the early stages of Alzheimers and my mother teaches at Haifa University. For two hours, my father will be roaming around and if he gets confused, as he often does, my mother will not be able to find him, to calm him, and make her way to him.

My young daughter went to sleep crying because she could not reach me. Her phone did not work. She finally went to a neighbor who wrote to me on Facebook and I was able to call our Bezek line and speak to her. My daughter’s first words to me this morning were, “how will I call you today?”

My son is a soldier – a combat driver. He was cut off yesterday suddenly without warning. He is getting married in April and his fiancée called me yesterday on our office line. She was very upset because she had not been able to reach him for hours. My son needs his phone for his duties in the army.

My husband’s first words to me this morning were, “this thing with Orange is killing me.” He suffers from high blood pressure, can’t work, can’t sleep.

We have demanded by email and now by registered letter. We are tired of Orange’s refusal to rectify this issue. In one conversation yesterday with Sharin, she said we owed 62,000 NIS and in another confirmed the amount I told her we were billed only that morning – about 37,000 NIS. Not taken into consideration are all the credits due to us from Orange’s billing mistakes, the promises made to reimburse us for the move from Cellcom, etc. etc. etc.

If we were looking for a cheaper solution, why would we have switched to Orange, which is charging us almost three times the amount per month?

We watched Orange take money from our account month after month with no explanation. We sent many emails (confirmed by your direct response system) asking for explanations. When Orange returned no calls or emails, we explained that if you could not detail why you were taking so much money, we would be forced to stop the automatic deductions from the bank. We sent many warnings about this too – all ignored.

Finally, in February, we stopped this. We assumed that Orange would work to resolve this. We had a few meetings – none of which included the simple line by line explanation that we requested. Rather, Orange dictated to us what it thought was the solution – again with no explanation. We were told we would get a credit of 10,000 NIS if we agreed to drop any further arguments about the bills. We asked how the man came to that amount – no answer.

We were told that 17 lines would be canceled and that the refund for the thousands of unauthorized calls made on a SIM card we never even received…one that Gal probably lost or gave away…was included in the nebulous 10,000 NIS they were ready to credit us (this was Eliron from Jerusalem).

We have spoken to no less than 50 Orange representatives, including the service center in Givat Shaul, which Eliron told us to go to…and which told us that they could not help us and they would call the police if we refused to leave. We spoke to 25 people yesterday in this telephone ping-pong game you insist on playing with us.

We have asked to be released from the Orange contract – we demanded this on December 12 from Yishai and we were told we would get a response or at least a call back within 4-5 business days. That was more than 23 days ago. No one ever called us, though we spent 5 hours on the telephone yesterday trying to call someone.

We were told a manager would call us last night – we remained in our office until 9:30 p.m. – again, no one called us.

We do not understand how you expect us to pay for something that we know to be incorrect. We do not understand how you can explain ignoring our emails and our phone calls while refusing to explain your bills and then, to cut off so many lines and damage our business and endanger our family.

We have had enough of Orange. Attached is just one email showing how hard we have tried. Like almost all our emails – it was never answered. It was sent on February 25, 2010. No one, no one can accuse us of not trying to solve this while Orange continued to take our money and did nothing.

Since Orange is not willing to provide the service it promised; since it seems unable to adequately and properly maintain an account of our phones, we are asking Orange to cancel the contract, collect its phones and end this horrific experience.

Anything less than this will likely result in our having to go to court – which serves no purpose and usually only results in losses for everyone. You have damaged our business, our health, our reputation. Please just end this easily and collect your phones and cancel the supposed service/contract.

Paula

 

Posted in Orange Partner Agony, What We Ordered, What Orange Bills | Tagged: , , , | 1 Comment »

The Final Frontier

Posted by A Soldier's Mother on December 26, 2010

When you try to talk to a company – and they won’t listen.

When you send emails – and they don’t answer.

When you call them – and they promise to call back and don’t.

When they lie to you about dates and agreements, prices, call backs and all else…

When all else fails, it seems it is time to move to the final frontier.

Today, after months of trying to resolve this, of being driven with their silence towards this day, the final battle has begun.

Orange – understand – you may be big, but my experience has shown that the bigger the entity is, the more noise it makes when it falls.

We have resisted publishing all the details of the agreements we made and the way in which Orange failed to fulfill their contract. And now it begins. Stay tuned.

Posted in Orange Harassment, Orange Partner Agony, What We Ordered, What Orange Bills | Leave a Comment »

New Laws the Prevent Cellular Agony

Posted by A Soldier's Mother on December 14, 2010

There are, finally, new laws in Israel that will prevent the cellular agony that we have suffered and continue to suffer. Last week, without warning, Orange shut our phones for non-payment. It’s true – we haven’t paid our bill in a good six months. Each month, we get yet another bill demanding we pay tens of thousands of shekels and each month, we politely request a simple explanation of how, in God’s name, this company reached these numbers.

At Cellcom, we had 16 phone lines in our company and an average bill of 2,500 or perhaps 3,000 NIS per month. We moved to Orange after 14 years at Cellcom over some things that now seem so minor. We were tired of bad service (little did we know); we were tired of Cellcom customer service promising things and not delivering (well, that seems like a joke now); and we were tired of not understanding bills until we were overcharged and had to fight to get the money back (and surely, the joke is on us with this one).

We met Gal of Orange, who came with Liron at first – until Liron was fired for…well, all sorts of reasons that Gal told us. The first was because he’d left valuable equipment in the back seat of his Orange car and not locked it into the safe in the trunk and it was stolen. That was the first lie…well, at least one. Then Gal told us that Liron was fired for lying to customers – now that one I might believe if I didn’t now think that lying to a customer is standard protocol at Orange and more likely to get you a raise!

One of the things we insisted on with Gal was that someone come and explain the bills if we requested it. This was very important after our experiences at Cellcom. Gal said, “of course, I want to meet with you at least every three months and more if you need it.” It sounded like heaven; we’ve been living in hell ever since.

Anyway, after months of Orange taking close to 8,000 NIS per month (three to four times what Cellcom took) we wrote emails and explained that unless they could explain why they were taking so much money, we would have no choice but to stop the automatic deductions from our bank. No answer.

We wrote again and again. Please tell us WHY you are charging this amount. WHY? No response. If you won’t explain why our bills suddenly tripled for the same service we got from Cellcom…you are leaving us no choice…no answer; nothing. No Gal. No explanations. A few minor corrections. Were we charging you for 66 lines instead of 16? Hmmm….yes, maybe that was a mistake. Okay, we’ll cancel 17 lines. But…but…nothing.

So we finally said to Orange – tell us what we owe you and we’ll pay. Explain it and we’ll pay. Till then. We are stopping the auto-withdrawal. That was some six months ago and still we have yet to meet with someone from Orange who can explain how the lies translate into truth; how the lines we ordered have tripled our cost when it was supposed to cost us less.

According to the new law, as reported by The Jerusalem Post, “If a customer complains about charges for services he did not order, the company must respond within 21 days. Such payments must be returned with linkage and interest, and reimbursements over NIS 100 must be transferred immediately, in a single payment, to his bank account within three working days.”

So much of these laws would have protected us, had they been in existence. We specifically requested that Orange tell us if our Internet usage go above the allocated amount. They didn’t do as they said and the result was hundreds of shekels in costs. This will change according to the new laws.

But perhaps the best part of the law, the part that surely would have saved us so much cellular agony, was this one: “Current cellphone contracts are as long and complicated as mortgage contracts, and only a rare customer reads them before signing. From now on, cellular customers will receive a single page stating what their contracts contain, without “small print.” No addition or change may be made by hand.”

The full article can be read here: http://www.jpost.com/NationalNews/Article.aspx?ID=199152&R=R1

Sadly, this is too late for us. We continue to suffer while Orange continues its agonizing treatment and lack of customer service. It is now Tuesday – 10 days after they cut our lines suddenly and restored them again within 5 minutes when we threatened to go to the police. Yishai said someone would call us within 4-5 business days – that period ended on Sunday, a business day here in Israel.

As we expected, no one from Orange called. No one sent us a message. Nothing. Nothing. Nothing.

Posted in Orange Partner Agony, What We Ordered, What Orange Bills | Leave a Comment »

I WANT OUT

Posted by A Soldier's Mother on December 6, 2010

Truly, I have had enough, suffered enough. It isn’t even a joke anymore. Orange, you are damaging my life, my family, my husband’s health and certainly, my business.

Today, my daughter called me from a friend. Her phone is not working, she told me. I didn’t think anything of it…why should I?

A writer called – something is wrong, he can’t make outgoing calls. Too suspicious to be a coincidence. My husband works in our company and called using someone else’s line to say that he too was having problems. Beyond coincidence, now.

I tried to dial a number using my Orange cellular phone and the message quickly explained that the phone was unable to call out; that I should call Orange for details. My son Elie is a contact person; as am I. Simultaneously, we both called Orange to ask why, without warning, we suddenly were unable to make phone calls. This damages our business; this scares my child. This is completely unacceptable after we have spent months begging Orange to be in touch with us to explain our bills.

Each time we call, they waste more of our time. Each time, the person says this is too difficult for them; that it is being handled by someone higher in the company. But of course, it isn’t being handled.

On Twitter, I post to @OrangeIL – their social media expert. One would think this person, at least, would understand the damage done to Orange’s reputation were the world to know about their horrible service, the forged signatures, the lies. That they are charging us for lines we never got, for equipment never received, for equipment received but for which the lines were never activated because by the time they were almost ready to do it, the people had had enough, and on and on.

@OrangeIL wrote to me and told me to send him/her my cell line using the direct message function of Orange. I did that right away – now, a month later or more, still nothing from @OrangeIL.

People ask about what company to use on Twitter – I answer – NOT Orange. I continue to be ignored by Orange’s so-called social media expert. I tell people to read this blog to understand how many times we have tried to contact Orange.

“Why don’t they just answer you?” people ask me all the time. I have no answer for this most logical question.

We have been trying for 11 months to get someone, anyone, from Orange to explain our bills, explain why we are being charged for equipment we don’t have, why we are being charged for lines we never received, why some of those lines have even been used – to the tune of several thousand shekels, until WE demanded they close the lines.

So today, suddenly and without warning, Orange closed all outgoing calls for an active company, its CEO, Director of Engineering Services, and many of our peripheral writers and yes, some family members too. My son was smarter than me. We both got through to Orange. I was furious. I told them two things:

1. You have ONE HOUR to turn our phones back on. If not, we are going to do what we should have done MONTHS ago, something even people at Orange advised us to do – we are going to the police to file charges for fraud and forgery; we are going to find a lawyer and sue Orange until the next world. One hour, I said, and…

2. I want OUT. I have had enough. Take your equipment – that which you gave us. I can’t do anything about what you claim you gave us but never did. Perhaps look in Gal’s trunk and see if it “fell out of the bag.” I want OUT and I want an answer. Cancel this horrible contract, this endless agony you have put us through.

My son was smarter. You have FIVE MINUTES, he yelled at them. Perhaps it is that his Hebrew is better than mine. Perhaps it is that he was a commander in the army and knows how to scream and demand in that voice that no one, not even me, can argue with.

The phones were turned back on in minutes, but I still want out. Yishai…the latest contact at Orange, says we will get an answer. “WHEN?” I demanded, “within 48 hours?” Even that is too long to wait!

“This could take 4-5 business days,” Yishai answered.

So, we are, as usual, back to holding our breathes and hoping perhaps, for divine intervention. Perhaps, perhaps, God Above can instill in Orange a sense of decency…or at least a sense of customer service. Perhaps simply common sense. You have entrapped us, you have wasted untold hours of our time attempting to fix this problem while you continue to ignore and charge us preposterous amounts of money – mostly for services we aren’t even getting.

Please Orange – just let us OUT.

Posted in Cellcom Agony, Orange Partner Agony, What We Ordered, What Orange Bills | Leave a Comment »

Do you want to pay us?

Posted by A Soldier's Mother on September 16, 2010

Orange’s finance department called this morning. They say we haven’t paid and they want to give us this opportunity to pay. They made the mistake of calling my son, who was a commander in the artillery division and has never learned to suffer fools lightly.

“Do you want to know if we just woke up this morning and decided to pay Orange even though you’ve done nothing?” my son asked the startled finance representative.

“Well, no,” he replied, “but since you owe so much money and you’re going to have to pay anyway, maybe you want to pay now?”

Gee, Orange, can you tell us how much we owe? Can you tell us what happened to all those meetings, all those promises?

    • We still have no reception in our basement apartment – after your promising to give us a special antenna to rectify this.
    • We are still paying for equipment we were told we would get for free (part of a package deal similar to what we had at Cellcom).
    • We are still paying a higher price than agreed.
    • We have not been refunded for – oh – about 40 lines that amazingly enough were created and yet for which we have no service.
    • You have never met with us to EXPLAIN THE BILLS…worse, more and more, we get the feeling you don’t even understand them.

    No, Mr. Finance Department, we do not want to make a downpayment on monies owed until you can tell us…what money is owed. How much DO we owe you? How did you come to that figure? Why are we paying for lines we don’t have? Even, for equipment we don’t have?

    Why can’t we speak on the telephone in our own home without running outside before the line cuts out?

    So many questions, so few answers – and so, our cellular agony continues…and we are still waiting for Carmit and Adi, David and Eliron, Liron and Liron…and the forever lying Gal.

    Will our cellular agony ever end? Stay tuned as we continue to suffer the agonies of having contracted with Orange.

    Posted in What We Ordered, What Orange Bills | Tagged: , , , , | Leave a Comment »

    Orange Lies

    Posted by A Soldier's Mother on May 9, 2010

    The following email was sent on February 25, explaining all the lies we were told, the mistakes that were made, the errors, the failure to meet promises, and more. Needless to say, the request for a meeting at the end was never met. Our phone calls, our emails…all ignored.

    Hi Veronica,

    As we discussed yesterday, you said that I can send you a few items that are urgent. Obviously, the list is MUCH MUCH larger.

    Below is one of my earlier emails with a partial list. This email was reviewed by Gal, Oz and Meital. All of these items were discussed multiple times before this was written in an email.

    1)      The following item was copied from below:

    On Sunday we are to receive information on the other available packages, which we can switch retroactively. These packages include a ~10 NIS package.

    We need to verify the conditions of all phone packages and determine per phone, which package should be applied.

    2)      I have been asking to review the bills with Orange, since the first bill. I have been told that they are complete mistakes and they will be refunded. When the January bill came, I was told that it also has big mistakes, but now I insisted for them to be reviewed with me. The Orange office in Talpoit told me that they do not understand these bills. Both Gal and Meital told me NOT TO WORRY and they will go over them with me and I will only be charged for what was agreed upon. However, nether Gal and Meital have answered or returned any phone calls within the past week. Gal much longer.
    I NEED TO REVIEW THE BILLS TO DETERMINE THE MISTAKES AND TO SEE WHAT YOU ARE ACTUALLY CHARGING ME. Until these bills are reviewed the list of problem CANNOT be complete. The list is only the items that were not completed witin an unreasonable time or what I found out by accident.

    3)      I have no reception in my office in Maaleh Adumim. I have been told two weeks ago that within 10 days someone will come to Maaleh Adumim with repeaters. NOBODY HA CALLED ME.

    4)      At this point I do not know what is true, what has been done. Please confirm that the VPN has been implemented with all the numbers that I sent to Gal and Meital. The VPN numbers should also include all calls to Orange representatives. The original list did not include Meital

    Again, please call me and have a manager call me.

    Thanks,

    Lazer

    Posted in Orange Partner Agony, What We Ordered, What Orange Bills | Leave a Comment »

    January 17 – What Orange Promised

    Posted by A Soldier's Mother on January 17, 2010

    Below is an email we sent to Orange confirming detailed of our January 14th meetings.

    Hi Gal,

    The following is a summary of our meeting that we had on Thursday January 14, 2010:

    On Sunday morning WritePont will be moved to Premium and an English speaking representative will call me Sunday morning.

    There are several programs available. At any time I can move to a different programs without any obligation of time.

    Currently all phones are based on the following programs:
    Price per second 0.27 NIS per minute
    35 NIS per month with full refund in air time and 500 minutes free for VPN.
    VPN includes all phones in my company and 10 additional phone numbers. These numbers can include Orange or land phone numbers.
    3 month sleep option.
    On Sunday we are to receive information on the other available packages, which we can switch retroactively. These packages include a ~10 NIS package.

    Fee 150 MB Data Package on three phone lines.

    All previous bills from Orange will be refunded.

    All cost to move from Cellcom to Orange will be refunded.

    There will be no charge for the Navigators, including no charge for the sim cards.

    On Sunday, January 17, 2010 the following items will be completed:
    • Move to Premium
    • Lazer (Lawrence) Stern will be contact by the premium representative. She will also be an English speaker.
    • Descriptions of available programs
    • Description for the 100NIS free package for the first month
    • Answers related to Marty
    • Answer about the procedure to repair or replace broken computer

    On Monday, January 18, 2010 the following items will be completed:
    • Receive a minimum of 4 Bluetooth headset
    • Receive 2 Spirit car phones
    • Panel for Nokia phone

    On Tuesday, January 19, 2010 the following items will be completed:
    • Receive 2 Netbooks
    • Receive pouches for all the phones.
    • Receive bag for 1 netbook
    • Receive replacement navigator

    If you have any more to add or have any questions please contact me.

    Best regards,
    Lazer

    Posted in Orange Partner Agony, What We Ordered, What Orange Bills | 1 Comment »

    The Orange Deal

    Posted by A Soldier's Mother on January 15, 2010

    Hi Gal,

    The following is a summary of our meeting that we had on Thursday January 14, 2010:

    • On Sunday morning WritePont will be moved to Premium and an English speaking representative will call me Sunday morning.
    • There are several programs available. At any time I can move to a different programs without any obligation of time.
    • Currently all phones are based on the following programs:
    • Price per second 0.27 NIS per minute
    • 35 NIS per month with full refund in air time and 500 minutes free for VPN.
    • VPN includes all phones in my company and 10 additional phone numbers. These numbers can include Orange or land phone numbers.
    • 3 month sleep option.
    • On Sunday we are to receive information on the other available packages, which we can switch retroactively. These packages include a ~10 NIS package.
    • Fee 150 MB Data Package on three phone lines.
    • All previous bills from Orange will be refunded.
    • All cost to move from Cellcom to Orange will be refunded.
    • There will be no charge for the Navigators, including no charge for the sim cards.

    On Sunday, January 17, 2010 the following items will be completed:

    • Move to Premium
    • Lazer  Stern will be contact by the premium representative. She will also be an English speaker.
    • Descriptions of available programs
    • Description for the 100 NIS free package for the first month
    • Answers related to a friend’s family order
    • Answer about the procedure to repair or replace broken computer

    On Monday, January 18, 2010 the following items will be completed:

    • Receive a minimum of 4 Bluetooth headset
    • Receive 2 Spirit car phones
    • Panel for Nokia phone

    On Tuesday, January 19, 2010 the following items will be completed:

    • Receive 2 Netbooks
    • Receive pouches for all the phones.
    • Receive bag for 1 netbook
    • Receive replacement navigator

    If you have any more to add or have any questions please contact me.

    Best regards,

    Lazer

    Posted in Orange Partner Agony, What We Ordered, What Orange Bills | Leave a Comment »