Cellular Agony

Dealing with Phone Companies

Archive for the ‘To Pelephone’ Category

Comparing Cellular Services

Posted by A Soldier's Mother on February 22, 2011

They say you should never compare your children. Luckily, the same is not true of your cellular phone companies and the services they offer. Case and point: reception.

Where we live, by far, Orange reception was the worst; Cellcom was better. Pelephone reception was unknown to us when we closed the deal to move eight lines away from Orange – it was enough to just escape the agony of having to deal with Orange. Almost immediately after opening the service with Orange in January of 2010 (despite their beginning to charge us in September, 2010 for phones that were not activated), we realized that my husband was virtually unreachable in the apartment downstairs at ground level. Reception was non-existent. We asked Orange to do something and right away, they told us there was an easy fix – that was yet another of Gal’s pathetic lies.

We have emails promising to bring in a repeater; we have a recording of Eliron promising to fix the problem quickly. Well, as you probably know by now, Orange’s idea of quick service is about equal to the amount of time it would take a dead turtle to crawl a mile…as in – it isn’t going to happen.

We waited almost a full year, repeatedly asking for the repeater – and nothing. All they could offer was to redirect the phone calls from my husband’s phone to the house line when he was in the office – gee, that’s great service. Why bother having a mobile phone if all you do is redirect to the land line?

So, with a bit of concern, we mentioned this bad reception to Pelephone. They promised a repeater and my husband and I looked on skeptically. We wondered how we would get thTwo weeks later, they came today to install a repeater that has less radiation than a standard phone, and increases the reception dramatically. Not only did they install it; not only did they make sure it looked esthetically pleasing, they even stuck around to do tests to make sure it works.

Man, Orange – they sure made you look pathetic today!

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