Cellular Agony

Dealing with Phone Companies

Archive for June, 2011

Orange Refuses to Cooperate with Israeli Army

Posted by Paula on June 23, 2011

Why am I not surprised?

Israel is a nation at war – it always has been and some say, sadly, it always will be. The Israeli army is one of the best in the world – not because we love war (we don’t), but because we have no choice.

Yesterday there was a national drill. Our country simulated a major attack across the entire land…one that we all fear will come one day. The air raid sirens sounded in the morning and again at night.

The army is constantly looking for ways to improve and one of those improvements includes alerting civilians immediately of an incoming attack. How brilliant, the army thought, it would be to use everyone’s cellular phones. So they approached the cell phone companies and asked them to cooperate. Two of the major ones agreed – Cellcom and Pelephone understand. The army requested to send the following message to all cellular phone users: “Drill — have a nice day, from the Homefront Command.”

Orange/Partner refused to cooperate – how pathetic!

Yesterday there was a national drill. Our country simulated a major attack across the entire land…one that we all fear will come one day. The air raid sirens sounded in the morning and again at night.

In a real emergency, many in our country would be alerted – all cellular phone users…except those unfortunate enough to have chosen Orange as their cellular phone carrier.

The full story of Orange’s pathetic refusal to cooperate can be found here:
http://en.trend.az/regions/met/israel/1894578.html

Advertisements

Posted in Orange Partner Agony | Tagged: , , , , | Leave a Comment »

Sad and Expected Update

Posted by Paula on June 23, 2011

It’s been a while since I updated this blog. The fact is, we moved 8 lines to Pelephone and have been immensely satisfied with their service. What a refreshing break from the horrors of dealing with Orange and Partner!

Pelephone made an accounting error – they took about 4,000 NIS from our account without permission. It literally made my husband sick. Not again. Oh God, I thought, not again! We called them up – we sent emails – no one got back to us. This can’t be happening again, we thought. Do I need to add a page for Pelephone here?

And then – they answered. They came to a meeting – and even before they did, they admitted they made a mistake and credited us for the amount. No, this is not Orange and no, this is not happening again.

See, there is life – and justice – after dealing with Orange. We still technically have 8 lines with Orange, but since they cut them off, we have yet to understand why we should have to pay for them – and, in fact, Orange can take those numbers and do whatever they want. All the people have replaced their service with another and gone to the tremendous inconvenience of telling everyone their new numbers.

Orange – you are such a failure!

As to the update – we got a letter from a lawyer from Orange. When we called, we were told we could not speak to the lawyer, but could talk to Stella. She handles the letters.

“Are you a lawyer?” we asked her.

“No,” she answered.

“Fine, we want to speak to the lawyer who sent us the letter.”

A week later, the lawyer finally called and I told her to read this blog, to read the emails, to be prepared to explain why on the same day we got a letter from the lawyer saying we owed 85,000 NIS, we got a bill from Orange saying we owed 48,000 NIS.

Be prepared, I said to her, to explain how Orange took 16 lines and turned them into 75 – and billed for all of them long after they were told about the dishonest of their representatives.

Be prepared, I told her with anger, to deal with the fury for the agony your client has caused, the damage.

Be prepared to explain the forgeries – the illegal use of electronic signatures and the straight outright forgery of my name on one document.

Be prepared.

She called back to schedule a meeting next week with a representative of Partner.

They will come to our offices – hopefully prepared – I know we will be. Prepared with all the facts, evidence, and anger.

Posted in Orange Harassment, Towards Justice, Towards Justice, Towards Resolution | Tagged: , , | Leave a Comment »