Cellular Agony

Dealing with Phone Companies

How Long Does it Take?

Posted by Paula on February 8, 2011

How long does it take someone to unlock a phone?

Answer:

Black market: 15 minutes

Cellcom: 1 hour

Orange: 2.5 weeks and counting

Of course, we have the Complaint number for the phone call in which they said they would not unlock the phone until we had paid our bill.

Of course, they would not listen when we explained, AGAIN, that we did not owe them any money.

Of course, they messed up enough to unlock ONE of the iPhones, but not the other.

Of course, of course…they are violating Israeli law by refusing to unlock the phones.

We called on a Thursday, two and a half weeks ago. They said tomorrow, or Sunday at the latest.

That Sunday, they said…no, we meant NEXT Sunday.

On Sunday, they refused unless we paid our bill. Then they reversed themselves and said they would open it…tomorrow.

Today, they said…tomorrow.

So, how long does it take to unlock a phone – at least as long as it takes to get an Orange manager to actually call you back after Orange promises they will…and we have the names of 25 or so people who have promised this and never delivered.

So, tomorrow my phone will be unlocked…or maybe not.

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