Cellular Agony

Dealing with Phone Companies

Still Nothing from Orange

Posted by Paula on January 20, 2011

It’s been weeks since Orange shut our phones without any notification. It’s been weeks in which we have had to dance around trying to communicate with our friends, family and most important as a business, with our clients.

I carry two phones with me – my useless iPhone from Orange; an old, unknown phone with little functionality but a SIM card from Cellcom that works. If I miss a call, I will see it on my iPhone, then call the number on the older phone.

My car has an Orange phone installed with my useless SIM card. I can receive calls, but cannot make them. If someone returns my call on the number they see (the Cellcom), I have to stop on the side of the road and call them because the Cellcom SIM won’t go into the Orange car phone.

I have, for  years now, faced a weekly commute to a client in Netanya. It’s almost a 2 hour drive in both directions, but I happen to really like the client, their employees, the work and so for more than a decade, I have made this trip.

It never bothered me before – I used the time to make all my business calls – four hours of productive conversations (and yes, catch up with my family as well). Now, I drive in silence, unless, with great embarrassment, I call someone on the Cellcom line and ask them to call me back.

Two weeks and more since Orange cut the lines – and still, they have not answered our letter, they have not given us the reports we have demanded. And still, Orange proves that Customer Service means nothing; the damage they cause is irrelevant.

Something to consider when next you shop for a phone company.

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