Cellular Agony

Dealing with Phone Companies

Archive for January 11th, 2011

The Legal Battle Begins

Posted by Paula on January 11, 2011

Not only did Orange ignore virtually all of our emails requesting meetings and resolution…

Not only did Orange ignore all of our questions and complaints about Gal and the original representatives and their lies…

Not only did Orange lie repeatedly in their endless promises to call us back…

Not only did they shut our phones without warning…

Not only did they attempt to blackmail us by demanding we pay them 10,000 NIS before they would even agree to turn a single phone back on for incoming call…

Not only do they ignore the needs of my elderly parents, my children, my workers, my business…

Not only have the continually ignored not just our demands for explanations, but our more recent requests for missing records…

They are even dumb enough to ignore letters from our lawyers.

More than 10 days since we sent our letters to Orange.

More than 7 days since they received our letters.

More than a year of cellular agony.

But now, finally, I know we are on the right path. Soon, very soon, Orange will be held accountable for:

  • The lies
  • The forgeries
  • The fraud
  • The overbilling
  • The refusal to answer our requests for meetings, phone responses, information, explanation

Soon…the legal battle begins.

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Posted in Orange Partner Agony, Towards Resolution | Tagged: , , , , | 2 Comments »

The Sins I Won’t Forget

Posted by Paula on January 11, 2011

My father has been forgetting things lately and sometimes gets confused where he is and where he is supposed to be. This morning, he drove my mother to one location and they agreed he would pick her up a few hours later.

Around 1:00 p.m., I got a call from a woman at the place where my mother was teaching, “Can you call your mother right now? She needs to talk to you.”

Now a normal person would wonder why my mother didn’t just simply call me, rather than ask someone to have me call her. Of course, a normal person wouldn’t expect the kind of horrible treatment and customer service we have received from Orange. No, my mother can’t call me because Orange cut our ability to make outgoing calls. And even though they still – more than a week later, haven’t bothered to provide us with all the accounting reports we need and didn’t bother to answer my letter or the letter from my lawyer, still, no service.

So I called my mother – more concerned with her than with wondering, why again, a corporation would invite such bad publicity. “I don’t know where Daddy is!” My mother began.

Trying to calm her on one line, I quickly went into my contacts, found the number on my all-but-useless Orange iPhone and dialed it on my second line (thanks for nothing, Orange; thanks, Cellcom and I am SO sorry we ever moved to Orange!).

My father answered right away. That was the lucky break. He had gotten confused and was waiting in a parking lot 30 minutes away – another place where they often meet, rather than where they had agreed in the morning.

How humiliating for my mother to have to ask someone to call me to ask me to call her.

How incredibly dangerous it is that my father was unable to call out and so was left to stand there wondering where my mother was.

How upsetting to my mother that she had to wonder where my father was.

How incredibly like Orange to not care about the damage they are causing so many people.

Who in God’s name would ever choose to deal with a company as insensitive as this one is beyond my imagination. I long for the day I am so done with this atrocious company and their utterly horrendous customer service.

 

Posted in Orange Harassment, Orange Partner Agony, Towards Resolution | Tagged: , , , , , , , | Leave a Comment »