Cellular Agony

Dealing with Phone Companies

A Promise is a Promise is a…

Posted by A Soldier's Mother on December 30, 2010

Latest update – 5 days after shutting our phones without warning…Orange promised to open 7 of the lines within 20 minutes. We refused to give them the 10,000 NIS they demanded – after all, by our accounting, just using common sense, never mind the additional promises they gave us, they actually owe US money. They steadfastly refused to open the lines or have a manager call us – until we paid.

Our wonder workers got involved – they know the system. They know the people. They understand the numbers and how it works. Shamed into it, the Finance Department got permission to turn 7 of the lines back on – this still leaves 9 people amongst our group with no phones at all. At 7:45, they told me 20 minutes. I told people 8:15 p.m.

So, thirty minutes later, at 8:15, I checked. Nothing.

Forty minutes…nothing.

An hour later, at 8:45, I called…nothing.

Two hours and another round with Orange…nothing.

Now, almost three hours later, the phones became to come back online. All but two. A bit later, even those work – again, for incoming calls only. So, I can’t call anyone, but hey, people can call me. Til they close it again, that is.

Of course, they promised they wouldn’t do that without warning us…on the other hand…when did they ever keep their promises? So – I can be reached at my regular phone number…until I can’t be.

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