Cellular Agony

Dealing with Phone Companies

A New Day

Posted by Paula on December 29, 2010

It’s a beautiful, partially sunny day in Jerusalem and for the first time in months, I feel like I can breathe; I finally believe we are going to resolve this. No, Orange hasn’t called. No, Orange hasn’t opened our lines. No, we are still technically suffering all the harassment and abuse. Yesterday, in a meeting with a group that has experience with dealing not only with cellular phone companies, but cellular phone company abuses, our guests sent SMS messages to some of the top people at Orange with whom we have dealt with over the last many months of agony.

Would you open their lines for two weeks while we work this out? No, Orange answered – we won’t open anything unless they pay 10,000 NIS.

But you know that they might not even OWE Orange 10,000 NIS – you said so yourself, our new friends wrote to Orange. No, Orange answered – we won’t open anything unless they pay 10,000 NIS.

At least allow them to receive incoming calls. That doesn’t cost anything in Israel and by blocking their phones, you are damaging their business for nothing. No, Orange answered.

At least, on the bright side, Orange has responded. The answer to all that was requested was no – and that’s fine. We have already re-activated one Cellcom line and purchased two Talkman phones – not Orange, thank you very much.

One of the people in the meeting yesterday suggested that we purchase Orange Talkmans – there was a deal, he ¬†explained. No, I answered. I will not give Orange my money. No. There is, in the Israeli culture, the concept of being right and the concept of being smart. Being smart would mean buying a Turkish-made washing machine on sale; being right would say so long as that company makes itself an enemy of my country, I won’t support it in any way.

Being smart would mean purchasing the Orange Talkman – but all my life, I have sided on the side of right. No, not while they abuse us; not while they are vindictive and abusive and intentionally damaging our business. No.

Today, in a few hours, Orange will receive a letter from a lawyer detailing why they are so wrong; what they promised to us; and demanding that they open our telephone lines while these people do a full accounting and determine where this all stands – something Orange has refused to do for the past year. Orange will release to these people – because they have to – the necessary forms in the necessary format – something they never gave us. With this information, these people can really calculate what has been done to us – something we have been unable to do and something Orange hasn’t bothered to even attempt to do.

Open the lines, the letter will demand, for two weeks while we do this accounting.

We will wait to see what Orange does but already I feel so much better, so much lighter, so much more optimistic. Orange and Partner are huge corporations who care nothing for their customers but amazingly enough, we are not alone.

Yesterday’s news was filled with another couple whose contract didn’t match the promises made to them, whose Orange representative lied to them, who was over-billed by Orange. And comment after comment on the news sites where the articles were listed, detailed the “me too” comments of others.

With each one, I feel less like a fool. With each one, I believe more and more that Orange will be stupid enough to not settle our account. If they were smart, they would offer us the out I have been demanding for months. Ah, but Orange is not smart.

They are so dumb, in fact, they are missing the single most important rule in business…if you cheat your customers, you won’t have any.

Today starts a new day on this blog, a new path in our lives – because today, the burden of trying to get Orange to listen has been passed to people who know how to fight a corrupt, lying corporation like Orange. And their weapon, the one we have given them with detailed accountings, the emails we have sent, the recordings we have made – is unbeatable.

We have given them the truth…and in time…perhaps a short period of time if Orange is smart, more likely in quite a bit of time, they will give us justice.

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