Cellular Agony

Dealing with Phone Companies


Posted by Paula on December 26, 2010

Elie is on the phone with Orange. They are now offering to open ONE line so that they can talk to us. They will not open my son’s line (Orange closes a soldier’s phone). They will not open Elie’s phone (he’s a volunteer for the ambulance squad).

My son’s fiancée is calling because she can’t reach Shmulik and is worried. She’s been trying for hours to reach him. After more than three hours on the phone, Orange has offered us a compromise: pay 10,000 NIS in up to 18 payments, and we will open the lines.

That is blackmail, Elie says. Simply blackmail. We have been asking for months for a representative to come and explain the bills. We do not know who owes what. Perhaps when you factor in the huge amount they took from us in the early months, against the monies they promised from the beginning, perhaps they owe us money.

Certainly, they have no idea – and there is no reason, until we meet, that we should have to pay this – other than blackmail – and that is what this is.

They told us if we pay them their blood money, they will open the lines until mid-January and within that time, they will meet us. Of course, they have been telling us that there will be a meeting for months.

Tomorrow, our fight begins. Orange has no idea of the wrath of a soldier’s mother. You do not cut off a soldier’s line without cause – and this was without cause.

Four hours on the phone, more time wasted. This is it.


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