Cellular Agony

Dealing with Phone Companies

So That Others Know

Posted by A Soldier's Mother on August 23, 2010

I have never been one to sit back against injustice and our ongoing battle with Orange to be treated honestly and with respect simply continues to cause us great agony.

One of the things I feel strongly about is offering my opinion when someone asks about a cellular phone company in Israel. A new immigrant, here only a few days, posted a question about cellular phone companies to two large email lists in Israel.

I felt it was my right and my obligation to warn him. Here’s what I wrote when he asked about purchasing an iPhone and data plan:

Hi Yosef,

Most phone companies now offer the iPhone and most have data plans, including unlimited data plans.

However, just because a phone company has a plan, doesn’t mean you should take it. Investigate the “worthiness” of the company, check the agreement and make sure EVERYTHING is in writing. We are currently in the midst of a “wonderful” almost year-long agonizing battle with Orange for the many lies their salespeople told us (no less than 10 to date). You can read all about it at: http://www.cellularagony.wordpress.com.

I’m not saying Cellcom is any better – although having been with them for 14 years I have to say their lousy service and overbilling us for 8,000 NIS is still preferable to the tens of thousands of NIS that Orange has taken, the 50 or so telephone lines they “manufactured” for us (including data lines, so be careful there), and more.

All in all, I’m beginning to think Bezek offers honest, good service…and THAT is scary!

Paula

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