Cellular Agony

Dealing with Phone Companies

Customer Relations…Not

Posted by Paula on August 4, 2010

Yet another email after yet another lie from Orange. Another meeting scheduled and not met. Customer service called us after receiving one of these emails. They understood, they said. They were surprised by how badly things were being handled, they said. They wanted to help us, they said.
They would set up a meeting this week – get someone from “Top Business” who would be “neutral.” Okay, I admit, I was wondering how exactly someone who works for Orange could be considered neutral, but we are anxious to end this and so we agreed.

Then they called back and said, not this week, next week.

Now they simply aren’t calling back. Needless to say, Top Business hasn’t called back. This clearly doesn’t say much about their customer service, but then again, we have yet to see much good about their sales, their accounting, their honesty so, what’s another failed department?

Here’s today’s email – August 4, 2010 – Still Agonizing

Three weeks ago, after hundreds of attempts (emails, phones, meetings, etc.), we were FINALLY contacted by Customer Relations and told that we would get someone they called neutral to review all the problems in our account and attempt to finally resolve all the open issues. We were told we would be contacted shortly – it took a full week before anyone contacted us. They said they would set up a meeting…they canceled that meeting and said it would take another week.

They told us NOT to speak to Eliron or the Jerusalem Business offices but that someone from Top Business would contact us…it is now three weeks in which we have still waited. On Monday, someone called my Lazer and said they would call Binyamin to move this forward. Surprisingly (to none, actually), they did not call. Sadly, it appears that your Customer Relations department is as serious as your Jerusalem Sales office, your Jerusalem Business office and your Givat Shaul center. We are still waiting to hear how Orange will resolve all the money they took from us, the fraud they committed and the mistakes in all the bills. In the meantime, if perhaps you are missing some of our old emails, please feel free to catch up on everything on a special blog we have opened in your honor.

It is called Cellular Agony – for all the agonizing attempts we have made to deal with your various people – from Gal, the lier, to Eliron, the procrastinator, to Meital, Liron I and Liron II, Anat (who managed to give birth twice in one month), to Eliav (who threatened to use confidential information from our account for personal reasons), and on and on and on.

Still waiting for Orange…still agonizing, 

Paula

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One Response to “Customer Relations…Not”

  1. Just out of customer curiosity: over your several months of blogging on this subject, have you discovered a cell phone company that you would recommend?

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