Cellular Agony

Dealing with Phone Companies

Pay As You Go…or Pay As Orange Wants?

Posted by Paula on August 1, 2010

Send us your cellular agony stories and we’ll publish them here! Let’s work together to make the cellular communications industry responsible!

Michael writes:

Just over 2 years ago, I switched to Orange. For the past 12 months, i have been very unhappy with their so-called customer service. In one case, I agreed to take a sim card, where I was categorically told that it was “pay-as-you-go”. I soon found out that it came with a monthly fixed charge.

I was repeatedly told that it would be removed teh following month. It toook a screaming fit on my part for them to give up the charge.
The sums invovled were small, but the story reflects the service I have received.


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