Cellular Agony

Dealing with Phone Companies

March 1 – Hello??? Anyone There?

Posted by Paula on March 1, 2010

We’ve begun, by this point, to wonder if anyone at Orange understands how to use email, the Internet, a computer?

Here’s our March 1 correspondence to Orange (previous emails didn’t even rate a response from their automated system):

Following is yet another copy of an email sent by my husband, Lazer (Lawrence Stern) in our never-ending attempt to get Orange to listen to us and correct the mistaken bills for which Orange has been incorrectly taking money from our account each month. We are SHOCKED by the number of lies we have been told and continue to be told by Orange.

It seems that Orange employees automatically attempt to lie before giving the truth. It now appears that Liron, who was supposed to call us for more than a week and didn’t bother, isn’t a manager at all…but some office person who needs permission to send us fax forms, needs permission to come meet us and now we have yet another person who has come into the picture. Now, it seems Orange wants us to meet David who wants to come to meet us with Meital…or was it Michal…and Gal…or was it the second Liron (or perhaps the first one who was fired for lying to customers…

Of course, Gal lied to us about that, telling us that Liron was fired for leaving phones in the back of the car that were stolen. I honestly didn’t think anyone could make us sorry that we left Cellcom. We are now being told that David is not available – sick and only he can authorize a meeting to explain our bill.

Please note that almost 2 weeks ago, I sent you an email explaining that we would no longer allow Orange to take money from our account without correcting the absurd bills. Gal gave us many SIM cards, which we now understand is his way of increasing his salary…which were supposed to replace old SIMs or be canceled. We have not seen that any were canceled. Gal gave us equipment and quoted prices…all lies. Since the meetings we requested were repeatedly canceled by Orange, we had no choice but to cancel the Horat keva. We are very willing to pay Orange as soon as the bills are corrected and presented to us. Please note that this is a business account (though you have repeatedly treated this as a joke) and we cannot afford to have any downtime.

We, at least, have been attempting to act professionally. We await some professional treatment in return. As explained, following is a copy of yet another email Lazer sent to Orange…we cannot help but wonder if this too will be ignored:

Hi Michal,

I am so disappointed, but not surprised. No meeting,
just more excuses and delays. I am also disappointed that a simple task to get you to fax something to me has been made so difficult and time consuming for me.

On Thursday, you told me you cannot fax papers to me without a signed form. We spoke about getting the forms several times, I emailed you several times and we sent several SMS each on getting the forms. But, no forms were sent.

You even sent me the fax number, but you never sent me the forms. Please send me the forms first thing in the morning. Also, please call me to discuss the current UNCHANGED situation.

Thanks, Lazer

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