Cellular Agony
Posted by asoldiersmother on March 3, 2010
If you’ve had a bad experience with a cellular phone company, we hope you’ll join us in documenting it here.
Cellular agony is not a medical term, but a social one. Phone companies have traditionally had great power over those of us who simply can’t survive in the business or personal realm without a phone…and who can, right?
This site is dedicated to two companies in Israel who have proven again and again that the customer isn’t always right, that service doesn’t have to be given with a smile…and worst of all…you can lie and cheat and even when you are caught, you can continue to cause great agony. These pages document Cellcom and Orange…we hope you’ll add your experiences as well to help share with us.
For now, we present two cases of Cellular Agony:
- Orange (Partner) Israel
- Cellcom – Israel
PiaB said
I read many articles published here about “Agony” with Orange. We are in similar situation since a year now.
Just saw some articles concerning the new nominated Orange CEO: Yacov Gelbard when he was previously at Bezeq and I thought interesting for all to see if ever they didn’t yet. It shows how some executives officially steal and lie but still keep managing huge companies in the same manner.
“The drama at Bezeq The Israeli Telecommunication Co. Ltd. (TASE: BEZQ) following the recent revelations has gathered further momentum with the arrival in Israel today of Stephen Grabiner, manager of the UK branch of Apax Partners, and Saban Capital Group president Adam Chesnoff, to attend a number of board meetings
The official reason for the two men’s visit is the publication of Bezeq’s financial reports for the fourth quarter of 2006 and the year as a whole, although it is believed that they wish to be personally involved in the decisions due to be taken to deal with the options and bonuses issue at Bezeq. The company’s CEO Yaacov Gelbard is expected to announce today that he will be taking leave, and he may well eventually resign.
Sources inform ”Globes” that the interim report of Bezeq The Israeli Telecommunication Co. Ltd.’s (TASE: BEZQ) external auditor Adv. Yoram Danziger, who is investigating the various irregularities that have been discovered within the company, will apparently not include personal recommendations regarding senior company executives. Due to time constraints, the interim report will focus largely on the findings that have surfaced during the last few days, and it may well not go into depth on some of the incidents.
The final report, informed sources say, however, that although there will probably not be any personal recommendations, Bezeq CEO Yaacov Gelbard, who is currently on two weeks involuntary leave of absence, will not return to his post for the time being.
- Partner Communications (PTNR.O) (PTNR.TA), Israel’s second-largest mobile phone operator, said on Thursday Jacob Gelbard will take over as chief executive officer on Oct. 1.
Also known as Yakov, Gelbard will replace David Avner, Partner said in a statement. Avner had been CEO since January 2007.
Gelbard had served as CEO of Bezeq Israel Telecom (BEZQ.TA), Israel’s largest telecoms group, for two years and CEO of Bezeq mobile unit Pelephone — Israel’s third-largest mobile operator — for another five years.
“I am certain that the combination of Mr. Gelbard’s rich and comprehensive managerial experience, mainly in the telecommunications area, along with his remarkable track record, will, in combination with the assets that have been built at Partner over the years, bring Partner to new heights,” Chairman Ilan Ben Dov said.
Partner, which operates under the Orange brand name and is slated to issue second-quarter earnings on Monday, also said deputy CEO Eli Glickman had decided to leave the company.
Playerazzi said
Wow, fight back, more power to you. But don’t think Pelephone is innocent in all this. I know, I’ve been there.